What is the main purpose of the "following" communication style?

The main purpose of the "following" communication style is centered around understanding through listening. This approach emphasizes the importance of active listening, where the communicator focuses on really hearing what the other person is saying. It involves being attentive to the patient's needs, feelings, and concerns without immediately responding with solutions or dominating the conversation. By prioritizing understanding, this style fosters a supportive environment that encourages patients to express themselves, which can improve their experience and overall engagement.

While instructing patients, engaging through conversation, or guiding them to solutions are important aspects of effective communication, they emphasize different communication styles that are more directive or action-oriented. In contrast, the "following" style is primarily about creating an open channel for patients to share their thoughts and feelings, which is essential in building rapport and trust in a healthcare setting.